Terms of service

NORTADA general conditions

These General Conditions are intended to regulate the terms and conditions by which the NORTADA store, a legal entity with NIF PT513110640, with registered office at Rua Senhora da Luz, Nº 51 4150-696 Porto, (hereinafter “NORTADA”) will be governed.

NORTADA's service consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented therein.

When using NORTADA you imply acceptance and full agreement with all the parameters present in the Terms and conditions described, as well as the Privacy Policy in force at the time you access NORTADA.

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at NORTADA. If you access NORTADA, you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.

NORTADA reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.

Product and pricing information

NORTADA informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page made available. NORTADA undertakes to make its products and/or services available in a clear manner and to correct possible errors that may occur as quickly as possible.

NORTADA concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.

Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by NORTADA at any time.

Intellectual property

NORTADA is a registered online store, and the service provided is the responsibility of Summermerit Lda.

The content, domain, information present and made available on NORTADA are the property of Summermerit Lda or were granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by NORTADA.

The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content , etc. without express approval from NORTADA. NORTADA cannot be held responsible for any misuse of such products.

Payment methods

NORTADA offers the following payment methods:

  • credit card
  • ATM
  • MB WAY
  • Paypal
  • Bank transfer
  • Billing

After payment is completed, NORTADA will carry out a standard check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase conditions at NORTADA:

Product availability

All products and/or services available at NORTADA can be purchased, except in cases of shortage or limited stock, as well as made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but, in these circumstances, they will be duly identified on NORTADA.

If the product is no longer available after the purchase has been completed, NORTADA undertakes to contact the customer, by telephone or email, as soon as possible in order to speed up the process with the customer.

Fees and taxes

At NORTADA, the prices shown are in EUR, with the appropriate VAT and tax rates applied in accordance with current law, which are already included in the price shown.

Order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform NORTADA via the following email contact: nortada@nortada.pt

If the cancellation request was made after the order had been dispatched, it will be sent for delivery and the customer may choose to refuse to accept it. NORTADA is not responsible for possible delays in handling order cancellations.

NORTADA reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as technical issues beyond NORTADA's control.

Claims

The customer may submit a complaint regarding any issue, act, information or service provided relating to NORTADA through the email contact nortada@nortada.pt or through the electronic complaints book available via the link: {link to the complaints book } .

Disclaimer

When creating and using the account at NORTADA, the customer is responsible for maintaining the account, confidentiality and for all activity arising from their account.

When creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

NORTADA is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

NORTADA is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen circumstances in the delivery of orders.

PROCESSING OF PERSONAL DATA

Please check the Privacy and Cookies Policy.

APPLICABLE LAW – JURISDICTION

This contract is subject to Portuguese Law and current legislation.